30-DAY RETURN POLICY
Customer may return products in original packaging.
To be eligible for a product refund, customer will need to fill out the Return Authorisation Form within the 30-day time period of the purchase date.
To facilitate the refund, product MUST be returned to our mailing address:
(262 Blackwall Road, Chuwar QLD 4306) within 14 days of filling out the Return Authorisation Form.
As soon as we receive the product, the refund will be processed.
A processing fee of 5% of the purchase price will be charged on all returned items.
If your order was paid via AfterPay, Credit Card or PayPal, a 5% processing fee is charged on the total cost of the order if the original order is over $250.00. All orders facilitated under $250.00 incur a flat fee of $15.00.
Any item that has been removed from its original packaging and/or used in any form is not covered by our 30-day money back guarantee policy; However, customer can receive partial purchase price depending on what has been used. Customer will need to contact 1800 223 364 for clarification of refund terms.
A return and/or refund will not be granted under any circumstances beyond 30 days.
Shipping Rates & Times
All shipping rates are calculated through Australia Post.
Times:
eParcel – please allow 2 – 7 business days for delivery depending on location.
Express – typically next day or 2nd business day delivery depending on location.
